done55 Frequently Asked Questions

done55 requires a valid government-issued identity document for KYC verification – your Pakistani CNIC is the most commonly used option. A passport or driving licence is also accepted. You may also need to provide proof of your residential address. KYC is triggered before large withdrawals are processed, so it is best to complete it early to avoid any delays.

No. done55 strictly enforces a one-account-per-person policy. Opening multiple accounts – whether using different email addresses, mobile numbers, or payment methods – is a direct violation of the Terms & Conditions. If duplicate accounts are detected, all related accounts will be suspended and balances forfeited. If you have accidentally created a duplicate account, contact support to resolve the situation before it escalates.

First, confirm you are using the correct registered email address and password. If you have forgotten your password, use the password reset option on the done55 login page – a reset link will be sent to your registered email. If your account has been temporarily suspended or locked, contact done55 support at [email protected] with your username and a description of the issue.

To permanently close your done55 account, email [email protected] from your registered email address, state clearly that you wish to close your account, and include your username. Any remaining balance will be withdrawn to your last verified payment method before closure. Note that account closure is different from self-exclusion – if you are closing due to a gambling concern, self-exclusion may be more appropriate.

Log in to your done55 account and navigate to the Cashier section. Select JazzCash as your deposit method, enter the PKR amount you wish to deposit, and follow the on-screen instructions. You will be prompted to authorise the transaction via your JazzCash mobile wallet. Funds typically appear in your done55 account within a few minutes of a successful JazzCash payment confirmation.

Yes, Easypaisa is one of the supported deposit methods on done55. Go to the Cashier, choose Easypaisa, enter your desired PKR deposit amount, and complete the authorisation through your Easypaisa wallet. The deposit process is the same as JazzCash and funds are credited promptly. Both JazzCash and Easypaisa deposits are processed in Pakistani Rupees with no hidden conversion charges applied by done55.

done55 supports IBFT bank transfers from HBL, UBL, Meezan Bank, and Bank Alfalah, among others. To deposit via bank transfer, select the bank transfer option in the Cashier and you will be shown the destination account details and a unique reference number. Use your bank's online or mobile banking app to send the transfer and enter the reference correctly so done55 can match your deposit to your account.

Minimum deposit amounts on done55 vary by payment method and are displayed clearly in the Cashier section at the time of deposit. Generally, mobile wallet methods like JazzCash and Easypaisa have accessible minimums in PKR that are suitable for casual players. Bank transfers may carry a slightly higher minimum due to processing requirements. Always check the current limits shown in your done55 Cashier before initiating a deposit.

done55 processes withdrawal requests within 1 to 72 hours depending on the method selected and whether KYC verification has been completed on your account. JazzCash and Easypaisa withdrawals tend to be among the fastest once approved. Bank transfers to HBL, UBL, Meezan Bank, or Bank Alfalah may take slightly longer due to interbank processing times. Completing KYC in advance significantly speeds up the overall withdrawal timeline.

done55 does not charge its own fees on standard PKR deposits or withdrawals. However, your payment provider – whether JazzCash, Easypaisa, your bank, or a crypto exchange – may apply their own transaction charges. These third-party fees are outside done55's control. Always check with your payment provider regarding their applicable charges before initiating a transaction.

done55 offers a wide range of slot games including titles from popular providers such as JILI. JILI slots are particularly well-liked among Pakistani players for their engaging themes, high RTP rates, and bonus features. You will find classic 3-reel games, modern video slots, and jackpot titles in the done55 slots lobby. All slots are accessible on both desktop and mobile browsers without requiring any app download.

Yes, done55 covers PSL (Pakistan Super League) matches in its cricket betting section. You can bet on match winners, top run-scorers, wicket-takers, and a range of other markets during PSL season. International cricket – including Pakistan national team Test matches, ODIs, and T20Is – is also covered. The done55 cricket betting section is updated in real time with live odds throughout matches.

Yes. All virtual games on done55 – including slots and RNG-based table games – use certified Random Number Generator technology, meaning outcomes are statistically random and cannot be manipulated. Live dealer games are operated using physical cards and equipment in licensed studios. done55 does not alter game outcomes and all certified games are independently audited by their respective software providers.

Yes, the done55 platform is fully optimised for mobile browsers. You can access the complete done55 experience – cricket betting, live casino, slots, and fishing games – directly from your smartphone's browser without downloading any app. The site is responsive and works well on both Android and iOS devices. Just open your mobile browser, go to done55.one, and log in to get started.

done55 features popular fishing games including Relax Fishing and 3 Gods Fishing. These are arcade-style shooting games where players use cannons to catch fish and sea creatures, each carrying different point values. Fishing games are especially popular among Pakistani players looking for something more interactive than standard slots. Both titles are available directly from the done55 main menu and work on mobile and desktop.

done55 offers promotional bonuses for new registrants. The exact welcome bonus terms – including the deposit match percentage, maximum bonus amount in PKR, and eligible games – are displayed on the done55 promotions page at the time you register. Bonuses are credited after your first qualifying deposit. Always read the specific bonus terms before claiming, as wagering requirements and game restrictions apply.

Wagering requirements specify how many times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally – slots typically count 100%, while live casino and sports bets may count at a lower rate. Full details are provided in each done55 bonus offer's specific terms.

Yes. If you have claimed a done55 bonus and decide you do not wish to complete the wagering requirements, you can contact done55 support to request that the bonus be removed from your account. Note that forfeiting a bonus will also remove any winnings derived from that bonus that have not yet cleared wagering requirements. Your original deposited cash balance that was not part of the bonus will remain unaffected.

done55 rewards regular players through ongoing promotions and loyalty incentives. Details of any active VIP or loyalty programme – including how points are earned, tier thresholds, and rewards available – are published in the done55 promotions section. Pakistani players who play consistently on done55 across cricket betting, casino, and slots categories are typically eligible for reload bonuses and other loyalty perks.

The minimum age to register and play on done55 is 18 years. This is a hard requirement, not a guideline. Age is verified at registration and again during KYC before large withdrawals. If done55 identifies that an account belongs to someone under 18, the account is immediately suspended, all balances are forfeited, and the matter may be referred to relevant authorities. done55 takes underage gambling extremely seriously.

Log in to your done55 account, go to Account Settings, and navigate to the Responsible Gaming section. You can set daily, weekly, or monthly PKR deposit limits there. Once set, the limit takes effect immediately and cannot be increased for 24 hours – this cooling-off period is a deliberate safeguard against impulsive changes during an active gaming session. Reducing a limit takes effect right away.

Self-exclusion is done55's most serious responsible gaming tool. To self-exclude, email [email protected] from your registered email address, clearly request self-exclusion, and specify your preferred exclusion period – minimum six months, or permanent. During self-exclusion, your account is closed for all gaming, deposits, and login. done55 will not send you promotional communications during the exclusion period. This tool is recommended when other limits have not been sufficient.

done55 does not provide legal advice. Pakistani users are individually responsible for ensuring their use of online gaming platforms complies with all applicable local and provincial laws. done55 strongly recommends that users consult relevant local regulations before registering. By creating a done55 account, users confirm they are legally permitted to engage in online gaming in their jurisdiction and that they are aged 18 or above.

You can reach done55 customer support by emailing [email protected]. Please include your registered username and a clear description of your query or issue. done55 support aims to acknowledge messages within two business days and to resolve straightforward queries promptly. For account security issues or suspected unauthorised access, mark your email as urgent and include as much detail as possible.